Outage in Mercatus
⚠️ Incident: Integration Failures
Resolved MajorIncident Report
We are currently experiencing issues with platform integrations, resulting in failed or delayed integration runs.
Our integration team began investigating the issue and is actively working to identify the root cause and implement a fix. We will share updates as soon as more information becomes available. We appreciate your patience and understanding.
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 07/13/2025 02:34AM
The connection issue with the database has been successfully resolved. All integration services are now functioning as expected, and the polling recipes have been re-enabled.
We have verified system stability and are continuing to monitor performance to ensure everything remains operational.
Thank you for your patience and understanding throughout this incident.
IDENTIFIED
10 months ago - at 07/12/2025 09:54AM
🔄 Update: Integration Failures
Status: Identified
Our team has identified a connection issue with the database that is impacting integration functionality. The DevOps team is actively investigating the root cause.
As a precaution, we have temporarily paused the polling recipes to prevent further failures.
The estimated time for resolution is 2 PM ET (July 12, 2025).
We will continue to provide updates as we work toward restoring full functionality. Thank you for your continued patience.
INVESTIGATING
10 months ago - at 07/12/2025 09:03AM
We are currently experiencing issues with platform integrations, resulting in failed or delayed integration runs.
Our integration team began investigating the issue and is actively working to identify the root cause and implement a fix. We will share updates as soon as more information becomes available. We appreciate your patience and understanding.
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