Outage in MeridianLink

DecisionLender Symitar Connectivity Issue

Resolved Major
August 06, 2024 - Started 10 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We are aware of a connectivity issue between DL 4 and the integration with our Symitar Core clients. We are actively investigating the problem and will provide status updates here as we have them.
Components affected
MeridianLink DecisionLender4 Partner Integrations
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 08/06/2024 06:37PM

This incident has been resolved. Connectivity to Symtar is restored. Thank you for your partnership in this process!

IDENTIFIED 10 months ago - at 08/06/2024 04:02PM

We will perform an urgent system update to address this production issue from 12:30 pm - 1 pm EST.  Users will be temporarily disconnected and required to log back in. You will also receive a banner message within the DecisionLender 4 application.

IDENTIFIED 10 months ago - at 08/06/2024 03:41PM

A fix has been deployed to Demo. We are currently testing the fix and will schedule the deployment to production after the test has been confirmed successfully.

INVESTIGATING 10 months ago - at 08/06/2024 02:25PM

We have identified the issue and are working on a resolution that will likely require a code update.
We will have more updates to follow.

INVESTIGATING 10 months ago - at 08/06/2024 01:50PM

We are aware of a connectivity issue between DL 4 and the integration with our Symitar Core clients. We are actively investigating the problem and will provide status updates here as we have them.

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