ML Consumer/Opening - Equifax Returning Fraud Alerts

This incident has been resolved. We do not see any further issues with clients reporting getting a new fraud alert when ordering Equifax credit reports.

The Equifax support team detected and resolved an issue that they believe was the cause of your degraded experience. We believe this issue is now fully resolved.

We are closely monitoring the situation for any further reports and will provide updates as needed. If you continue to experience problems, please don't hesitate to contact us.

We contacted Equifax and they confirmed they are having an incident on their side.

Equifax Case number: INC-1722067

Clients are reporting that they are getting a new fraud alert when ordering Equifax credit reports.

There are currently two possible workarounds.

1. Under Security Preferences > Fraud Detection Exclusions you can exclude the following "INQUIRY SSN HAS NEVER BEEN ISSUED OR WAS ISSUED AFTER JUNE 2011" under Identity Scan - Equifax.
2. If you have a backup bureau, you can temporarily change the default bureau to your backup by going to Interface Preferences > Loan Tab > Credit Interface > Then click on the individual login for each loan type and change the default Bureau under Order Options. OR, you can manually pull your backup bureau.

In the meantime we've advised clients to reach out to Equifax directly to confirm if they've made changes.