Outage in MeridianLink

ML Consumer/Opening - Errors booking applications

Resolved Major
November 21, 2024 - Started about 1 month ago - Lasted about 16 hours
Official incident page

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Outage Details

We are aware that users are experiencing connection errors when booking applications. Our team is actively investigating the issue to resolve it as quickly as possible.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/21/2024 04:14PM

Symitar EASE transactions are now processing normally. This issue is now resolved.

MONITORING about 1 month ago - at 11/21/2024 05:04AM

Symitar EASE transactions are now processing normally. Our team is continuing to investigate the root cause of the earlier issue. While we believe the problem is resolved, we'll closely monitor the system to ensure smooth operations.

INVESTIGATING about 1 month ago - at 11/21/2024 04:40AM

We're currently experiencing an issue affecting Symitar EASE connections. Our team is actively working with the networking team at Jack Henry to identify and resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and will provide updates here as soon as we have more information.

INVESTIGATING about 1 month ago - at 11/21/2024 01:07AM

It appears that the issue is affecting Symitar EASE connections, with the error indicating that the core side is not responding. Please reach out to the core provider (JHA) to check if there is an outage at this time. Thank you for your cooperation.

INVESTIGATING about 1 month ago - at 11/21/2024 01:01AM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 11/21/2024 12:47AM

We are aware that users are experiencing connection errors when booking applications. Our team is actively investigating the issue to resolve it as quickly as possible.

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