Outage in MeridianLink

ML Support Contact Disruptions

Resolved Major
March 19, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

The Support teams at MeridianLink are experiencing intermittent issues with the following: Salesforce - Interruptions with receiving and replying to cases. Interruptions with accessing the Support Portal. Phone - Calls are being dropped or not connected. Chats - Chats are being dropped or disconnected if received or not connected. We are working diligently to identify and resolve these issues immediately. We thank you for your patience.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/19/2025 11:35PM

This incident has been resolved.

INVESTIGATING about 1 month ago - at 03/19/2025 09:59PM

The Support teams at MeridianLink are experiencing intermittent issues with the following:

Salesforce - Interruptions with receiving and replying to cases. Interruptions with accessing the Support Portal.
Phone - Calls are being dropped or not connected.
Chats - Chats are being dropped or disconnected if received or not connected.

We are working diligently to identify and resolve these issues immediately.

We thank you for your patience.

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