Outage in MeridianLink

MeridianLink Support Phone System Issues

Resolved Minor
March 31, 2025 - Started 29 days ago - Lasted about 1 hour
Official incident page

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Outage Details

MeridianLink Support team members are reporting issues trying to answer calls. For now, please utilize the Support Portal and create a Support Case for your needs while we work on resolve the phone issues. Thank you for your patience.
Components affected
MeridianLink Offer and Closing MeridianLink Atlas Platform MeridianLink Data Refresh MeridianLink Mortgage App EDocs MeridianLink Trade House Data Searches MeridianLink Consumer App Underwriting & Pricing Engine MeridianLink DecisionLender3.5 Partner Integrations MeridianLink Mortgage App Pricing Engine (PML) MeridianLink Portal App Documents MeridianLink Consumer App Credit Reports MeridianLink Portal App Portal Manager MeridianLink Mortgage Credit Link Credit Integrations MeridianLink InstaScreen Partner Integrations MeridianLink Consumer App Indirect Auto Integrations MeridianLink Business Lending Application MeridianLink QuickApp Pro/QuickLease Pro Operational Status MeridianLink OpenClose Pricing Engine (DecisionAssist) MeridianLink Credit Card Application MeridianLink Portal App Core Integration MeridianLink Portal App Operational Status MeridianLink Portal App Fraud Prevention Vendors MeridianLink Portal App - Other Partner Integrations MeridianLink Mortgage Access MeridianLink ConsumerAssist Web MeridianLink Mortgage Credit Link App Operational Status MeridianLink Consumer App Reports MeridianLink Collect App Internal Integrations MeridianLink Collect App External Integrations MeridianLink Cloudflare Cloudflare Workers MeridianLink Cloudflare CDN/Cache MeridianLink Mortgage App TPO Portal MeridianLink DecisionLender3.5 App Operational Status MeridianLink Consumer App Documents MeridianLink Mortgage App LOS MeridianLink Consumer App - Other Partner Integrations MeridianLink Portal App Credit Reports MeridianLink Mortgage App Reporting MeridianLink DecisionLender4 Partner Integrations MeridianLink Consumer App Core Integration MeridianLink Portal App eSign MeridianLink Consumer App Fraud Prevention Vendors MeridianLink Portal App SSO MeridianLink OpenClose MeridianLink InstaScreen Operational Status MeridianLink DecisionLender4 Reporting DBS MeridianLink DecisionLender4 App Operational Status MeridianLink Engage App Operational Status MeridianLink Mortgage Optics MeridianLink DecisionLender3.5 Reporting DBS MeridianLink Portal App Underwriting & Pricing Engine MeridianLink Consumer App Vehicle Valuation MeridianLink Mortgage App Integrations MeridianLink Mortgage Credit Link Additional Product Integrations MeridianLink Collect App Operational Status MeridianLink Insight Operational Status MeridianLink Consumer App Operational Status MeridianLink Global
Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 03/31/2025 08:49PM

This incident has been resolved.

IDENTIFIED 29 days ago - at 03/31/2025 08:31PM

Our phone system vendor, RingCentral, has acknowledge an outage on their end and they are working towards a resolution.

INVESTIGATING 29 days ago - at 03/31/2025 08:11PM

MeridianLink Support team members are reporting issues trying to answer calls. For now, please utilize the Support Portal and create a Support Case for your needs while we work on resolve the phone issues. Thank you for your patience.

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