Outage in MeridianLink

Meridianlink Mortgage - Fatal Errors in IDS for multiple clients related to 4506-C data

Resolved Minor
April 08, 2025 - Started 21 days ago - Lasted about 22 hours
Official incident page

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Outage Details

IDS made some change to how they process 4506-C data sent to them in the document request payload. They are investigating the issue.
Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 04/09/2025 08:00PM

This incident has been resolved.

MONITORING 20 days ago - at 04/09/2025 07:28PM

IDS made an adjustment to the mapping, and we are currently monitoring the progress of their solution.

IDENTIFIED 20 days ago - at 04/09/2025 05:37PM

IDS is continuing to work on a fix.

IDENTIFIED 20 days ago - at 04/09/2025 04:15PM

IDS has identified there is some mapping issue, but they are still not sure what is causing it. They have escalated this to their Development team to advise.

In the meantime, clients will need to set the missing 4506-C data points in the IDS system, or request that IDS default the missing 4506-C data to some value, so the error does not fire.

INVESTIGATING 20 days ago - at 04/09/2025 02:22PM

The vendor is still investigating.

INVESTIGATING 20 days ago - at 04/09/2025 12:36AM

The vendor is continuing to investigate the issue.

INVESTIGATING 21 days ago - at 04/08/2025 11:43PM

The vendor is continuing to investigate the issue.

INVESTIGATING 21 days ago - at 04/08/2025 10:35PM

The vendor is investigating the issue.

INVESTIGATING 21 days ago - at 04/08/2025 10:34PM

IDS made some change to how they process 4506-C data sent to them in the document request payload. They are investigating the issue.

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