Outage in MeridianLink
ML Consumer/Opening: Latency on the Shared Production Servers
Resolved MinorIncident Report
Summary AI Generated
MeridianLink experienced latency issues on shared production servers that affected the Consumer App and caused problems with fraud warning resolution, lasting 26 hours. The development team identified the root cause and deployed a fix in stages to different server clusters (WS, SECURE, CS, and ES), with users potentially being signed out during deployment but able to log back in immediately. The incident was fully resolved with no downtime, though the fix deployment to remaining servers was scheduled for after hours due to minimal impact on those environments.
We are currently investigating reports of latency affecting production servers.
Our teams are actively reviewing the situation and working to better understand the scope. We will provide updates as additional information becomes available.
Next update: as soon as we have more details
Components affected
MeridianLink Consumer App Operational StatusTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 05/29/2026 03:00PM
This incident has been resolved.
MONITORING
8 days ago - at 05/28/2026 08:14PM
The fix has been deployed. Please confirm if performance has returned to normal for your users. If you have an open case, send us an update.
IDENTIFIED
8 days ago - at 05/28/2026 07:03PM
Our development team began deploying a fix to the Shared Production servers at 12 PM PT. We’ve started with WS and SECURE, followed by CS and ES. Each cluster will take approximately 15–20 minutes.
The remaining Shared Production servers will receive the fix after hours today, as only minimal impact has been reported on those environments.
No downtime is expected. Users may be signed out during deployment but can simply log back in.
Thank you for your patience as we work to resolve this issue.
IDENTIFIED
8 days ago - at 05/28/2026 05:32PM
We have identified the cause of the issue impacting fraud warning resolution and intermittent latency.
Our teams are actively working on a fix and are currently completing the build. Once finalized, we will proceed through testing and then deployment to production.
We will continue to provide updates as progress is made.
IDENTIFIED
8 days ago - at 05/28/2026 04:11PM
Our teams are actively working on a fix. Updated images are currently being built, after which we will deploy to testing and then move to production.
We are targeting approximately 90 minutes for full restoration, barring any unexpected issues.
We will continue to share updates as progress is made.
IDENTIFIED
8 days ago - at 05/28/2026 03:30PM
We have identified the cause of the issue impacting fraud warning resolution.
Our teams are actively working on a fix.
We will continue to share updates as progress is made.
INVESTIGATING
8 days ago - at 05/28/2026 01:47PM
We are continuing to investigate reports of server latency affecting production.
Our teams remain actively engaged and are working to identify the underlying cause and fully understand the scope of impact. At this time, there is no change in status, but investigation efforts are ongoing and a high priority.
We will continue to share updates as additional information becomes available.
INVESTIGATING
8 days ago - at 05/28/2026 12:59PM
We are currently investigating reports of latency affecting production servers.
Our teams are actively reviewing the situation and working to better understand the scope. We will provide updates as additional information becomes available.
Next update: as soon as we have more details
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