Outage in MeridianLink
Dealertrack Issue
Resolved MajorIncident Report
Summary AI Generated
Dealertrack e-Contracting experienced an outage lasting approximately 2.8 hours, during which e-Contracting functionality was unavailable and decisioning updates were not reflecting as expected in Dealertrack. The issue impacted DecisionLender4 Partner Integrations, affecting clients relying on these connected services. Dealertrack resolved the issue on their end, with normal service restored as of approximately 11:30 AM EST on September 4, 2026.
We have received reports that Dealertrack e-Contracting is not functioning properly. In addition, some clients have reported that decisioning updates are not being reflected in Dealertrack as expected.
Components affected
MeridianLink DecisionLender4 Partner IntegrationsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 09/04/2026 05:19PM
Dealertrack has informed us that the issue has been resolved. As of approximately 11:30 AM EST, services should be functioning normally.
Please review and let us know if you continue to experience any issues.
MONITORING
11 days ago - at 09/04/2026 02:38PM
We will continue to monitor the situation and provide updates as additional information becomes available.
IDENTIFIED
11 days ago - at 09/04/2026 02:36PM
Our team has investigated the reports and confirmed that Dealertrack has been notified of the issue. We are working with them to determine the root cause and obtain additional information regarding resolution efforts.
INVESTIGATING
11 days ago - at 09/04/2026 02:36PM
We have received reports that Dealertrack e-Contracting is not functioning properly. In addition, some clients have reported that decisioning updates are not being reflected in Dealertrack as expected.
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