MessageBird experienced degraded performance in the wait step functionality of their automations service for 2.8 hours. A rapid spike in automation activity overwhelmed the infrastructure's autoscaling capabilities, creating a temporary processing backlog. The issue was resolved by scaling systems to meet demand and fully processing the accumulated backlog.
All backlog fully processed.
We've identified the cause of the issue affecting wait steps in automations.
A rapid spike in automation activity outpaced our infrastructure's autoscaling response, leading to a temporary processing backlog. Our systems have since scaled to meet demand and the backlog is expected to clear completely in 30mins.
We are currently investigating this issue.
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