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Outage in MessageBird

Wait step in automations having degraded performance

Resolved Minor
April 07, 2026 - Started 2 days ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

MessageBird experienced degraded performance in the wait step functionality of their automations service for 2.8 hours. A rapid spike in automation activity overwhelmed the infrastructure's autoscaling capabilities, creating a temporary processing backlog. The issue was resolved by scaling systems to meet demand and fully processing the accumulated backlog.

We are currently investigating this issue.

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 04/07/2026 08:32AM

All backlog fully processed.

MONITORING 2 days ago - at 04/07/2026 07:28AM

We've identified the cause of the issue affecting wait steps in automations.

A rapid spike in automation activity outpaced our infrastructure's autoscaling response, leading to a temporary processing backlog. Our systems have since scaled to meet demand and the backlog is expected to clear completely in 30mins.

INVESTIGATING 2 days ago - at 04/07/2026 05:49AM

We are currently investigating this issue.

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