Outage in MessageMedia

Error in Sinch MessageMedia Hub when navigating to New Message

Resolved Minor
January 17, 2025 - Started about 2 months ago - Lasted 3 days
Official incident page

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Outage Details

We are currently investigating an issue in which end users observe an error once navigating to "Messaging" → "New Message". End users are observing an error stating an error was encountered and to refresh the page or contact support.
Components affected
MessageMedia The Hub
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 01/21/2025 03:08AM

This incident has been resolved.

INVESTIGATING about 2 months ago - at 01/17/2025 04:26PM

We are currently investigating an issue in which end users observe an error once navigating to "Messaging" → "New Message". End users are observing an error stating an error was encountered and to refresh the page or contact support.

Latest MessageMedia outages

Submit Validation Error - New Message using a template - 6 days ago
Error when logging into the Hub - 14 days ago
HUB Portal - Web Portal Unresponsive - about 2 months ago
Spark eTXT - Hub Issue - about 2 months ago
Australia - Delivery Delays towards Telstra Network - 2 months ago

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