Outage in Meta
Outage in WhatsApp Business API - Cloud API
Resolved Major
May 18, 2026 - Started 20 days ago
- Lasted about 12 hours
Incident Report
Summary AI Generated
WhatsApp Business API experienced a major outage lasting 11.7 hours, with high disruptions affecting webhook delivery and media message sending through the Cloud API starting at 11:30 AM SGT on May 19th. The service has been fully restored and normal operations have resumed.
We are currently experiencing high disruptions impacting webhook delivery and sends of media messages on Whatsapp Cloud API. This issue started at 11:30 am SGT on May 19th. Our engineering teams are investigating the issue. We will provide another update within 1 hour or sooner if additional information is available.
Components affected
Meta WhatsApp Business APITrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
HIGH DISRUPTIONS
20 days ago - at 05/19/2026 04:59AM
We are currently experiencing high disruptions impacting webhook delivery and sends of media messages on Whatsapp Cloud API. This issue started at 11:30 am SGT on May 19th. Our engineering teams are investigating the issue. We will provide another update within 1 hour or sooner if additional information is available.
RESOLVED
20 days ago - at 05/19/2026 04:59AM
We have recovered from an earlier outage impacting Cloud API, and services have now been restored. We apologize for any inconvenience that this may have caused.
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