WhatsApp Business API experienced a major outage lasting 11.7 hours, with high disruptions affecting webhook delivery and media message sending through the Cloud API starting at 11:30 AM SGT on May 19th. The service has been fully restored and normal operations have resumed.
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We are currently experiencing high disruptions impacting webhook delivery and sends of media messages on Whatsapp Cloud API. This issue started at 11:30 am SGT on May 19th. Our engineering teams are investigating the issue. We will provide another update within 1 hour or sooner if additional information is available.
We have recovered from an earlier outage impacting Cloud API, and services have now been restored. We apologize for any inconvenience that this may have caused.
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