Outage in MetaMap

[Incident] Platform Service Degradation

Resolved Major
January 13, 2026 - Started 1 day ago - Lasted about 19 hours
Official incident page

Incident Report

[EN] We are currently experiencing a temporary issue on our platform that may affect some verifications. Our engineering team is actively working on a resolution and we will keep you informed as soon as we have any updates. [ES] Actualmente estamos experimentando un inconveniente temporal en nuestra plataforma que puede afectar a algunas verificaciones. Nuestro equipo de ingeniería ya se encuentra trabajando en una solución y los mantendremos informados tan pronto como tengamos novedades. [PT] Atualmente, estamos a enfrentar um inconveniente temporário na nossa plataforma que pode afetar algumas verificações. A nossa equipa de engenharia já está a trabalhar numa solução e iremos mantê-lo informado assim que tivermos novidades.

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Latest Updates ( sorted recent to last )
RESOLVED about 13 hours ago - at 01/14/2026 09:17AM

[EN]:
This incident has been resolved, and our platform and services are working as expected. Thank you for your patience.

[ES]:
El incidente se ha resuelto y nuestra plataforma y nuestros servicios funcionan de manera esperada. Gracias por su paciencia durante este tiempo.

[PT]:
Este incidente foi resolvido e nossa plataforma e serviços estão funcionando conforme o esperado. Agradecemos sua paciência.

INVESTIGATING 1 day ago - at 01/13/2026 09:45PM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 01/13/2026 02:05PM

[EN]
We are currently experiencing a temporary issue on our platform that may affect some verifications. Our engineering team is actively working on a resolution and we will keep you informed as soon as we have any updates.

[ES]
Actualmente estamos experimentando un inconveniente temporal en nuestra plataforma que puede afectar a algunas verificaciones. Nuestro equipo de ingeniería ya se encuentra trabajando en una solución y los mantendremos informados tan pronto como tengamos novedades.

[PT]
Atualmente, estamos a enfrentar um inconveniente temporário na nossa plataforma que pode afetar algumas verificações. A nossa equipa de engenharia já está a trabalhar numa solução e iremos mantê-lo informado assim que tivermos novidades.

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