Outage in Mews
Issue with Mews Guest Portal
Resolved MajorIncident Report
The Mews team identified the issue with the Guest Portal and is working on a resolution. Further updates will follow as we make progress.
Components affected
Mews Guest JourneyTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
12 months ago - at 05/13/2025 08:05AM
Production and demo environments are confirmed to be working again.
IDENTIFIED
12 months ago - at 05/13/2025 08:01AM
Some customers were unable to access the guest portal due to an internal connection issue. This has been resolved and we have started to determine the cause. Production and demo environments have been confirmed as working fully again.
IDENTIFIED
12 months ago - at 05/13/2025 07:47AM
The Mews team identified the issue with the Guest Portal and is working on a resolution. Further updates will follow as we make progress.
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