Outage in Mews
Issue with Mews Guest Portal
Resolved Major
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Outage Details
The Mews team identified the issue with the Guest Portal and is working on a resolution. Further updates will follow as we make progress.
Components affected
Mews Guest JourneyLatest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 05/13/2025 08:05AM
Production and demo environments are confirmed to be working again.
IDENTIFIED
1 day ago - at 05/13/2025 08:01AM
Some customers were unable to access the guest portal due to an internal connection issue. This has been resolved and we have started to determine the cause. Production and demo environments have been confirmed as working fully again.
IDENTIFIED
1 day ago - at 05/13/2025 07:47AM
The Mews team identified the issue with the Guest Portal and is working on a resolution. Further updates will follow as we make progress.
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