Outage in Mews

Reservations coming from channel managers are missing.

Resolved Major
May 18, 2025 - Started 4 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Reservations created in OTA and channel managers are not created in Mews. We are investigating the root cause.
Components affected
Mews Payments Mews Marketplace
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 05/18/2025 06:00PM

Channel manager reservation processing is fully operational.

IDENTIFIED 4 days ago - at 05/18/2025 04:50PM

New reservations are now being created in MEWS.
We are investigating if there any lost reservations and if so how many.

INVESTIGATING 4 days ago - at 05/18/2025 04:19PM

Reservations created in OTA and channel managers are not created in Mews.
We are investigating the root cause.

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