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Outage in Mews

Some terminal payments are failing to process

Resolved Major
May 18, 2025 - Started 12 months ago - Lasted about 1 hour
Official incident page

Incident Report

Some terminal payments are failing to process and are stuck in a pending state.
Components affected
Mews Payments

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 05/18/2025 06:04PM

This incident has been resolved.

MONITORING 12 months ago - at 05/18/2025 05:38PM

Terminal payments are now processed correctly and are completed as expected.

IDENTIFIED 12 months ago - at 05/18/2025 05:03PM

Some terminal payments are failing to process and are stuck in a pending state.

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