Outage in Mews

Premium Chat Support - Service Disruption

Resolved Major
June 12, 2025 - Started 1 day ago - Lasted 37 minutes
Official incident page

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Outage Details

We are currently experiencing an issue with our Premium Chat support functionality available to our Premium Support clients. This means that Premium clients may be unable to reach our support team via chat at this time. We are investigating the issue right now, In the meantime, we encourage you to reach out via chatbot, email or phone for urgent matters. We apologize for the inconvenience and appreciate your patience while this is being resolved. We will provide further updates as soon as more information becomes available. Thank you for your understanding. — Mews Support Team
Components affected
Mews Operations
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 06/12/2025 08:28PM

The issue has been resolved, and Premium Chat is now fully available to all Premium clients again.

Thank you for your patience and understanding - we look forward to assisting you!
— Mews Support Team

INVESTIGATING 1 day ago - at 06/12/2025 08:01PM

We are currently experiencing an issue with our Premium Chat support functionality available to our Premium Support clients. This means that Premium clients may be unable to reach our support team via chat at this time.

We are investigating the issue right now, In the meantime, we encourage you to reach out via chatbot, email or phone for urgent matters. We apologize for the inconvenience and appreciate your patience while this is being resolved.

We will provide further updates as soon as more information becomes available.
Thank you for your understanding.
— Mews Support Team

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