Outage in Mews

Premium Chat Support - Service Disruption

Resolved Major

June 12, 2025 - Started 11 months ago - Lasted 37 minutes
Official incident page

Incident Report

We are currently experiencing an issue with our Premium Chat support functionality available to our Premium Support clients. This means that Premium clients may be unable to reach our support team via chat at this time. We are investigating the issue right now, In the meantime, we encourage you to reach out via chatbot, email or phone for urgent matters. We apologize for the inconvenience and appreciate your patience while this is being resolved. We will provide further updates as soon as more information becomes available. Thank you for your understanding. — Mews Support Team

Components affected

Mews Operations

Trusted by 1,000+ teams

Never miss outages in third-party dependencies

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial Learn More

Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 06/12/2025 08:28PM

The issue has been resolved, and Premium Chat is now fully available to all Premium clients again.

Thank you for your patience and understanding - we look forward to assisting you!
— Mews Support Team

INVESTIGATING 11 months ago - at 06/12/2025 08:01PM

We are currently experiencing an issue with our Premium Chat support functionality available to our Premium Support clients. This means that Premium clients may be unable to reach our support team via chat at this time.

We are investigating the issue right now, In the meantime, we encourage you to reach out via chatbot, email or phone for urgent matters. We apologize for the inconvenience and appreciate your patience while this is being resolved.

We will provide further updates as soon as more information becomes available.
Thank you for your understanding.
— Mews Support Team

Latest Mews outages

Investigating issues with Mews Services - 8 days ago

Investigating issues with Mews Guest In House Report - 9 days ago

Downgraded Performance - 10 days ago

Investigating issues with with changing dates on reservations - 15 days ago

Network issues for Reunion island - 16 days ago

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook