Outage in Mews

Investigating issues with Mews Kiosk

Resolved Minor
June 17, 2025 - Started 4 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating reports of an issue affecting the latest version of Mews Kiosk. Customers are currently unable to continue on the registration card. The team is actively working to identify the cause, and we will provide updates as soon as possible.
Components affected
Mews Guest Journey

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 06/17/2025 03:21PM

We think the impact from the issue is over. Kiosk Customers can now perform operations on the Kiosk.

MONITORING 4 months ago - at 06/17/2025 01:31PM

The team has resolved the issue, and we are closely monitoring the system to ensure stability.

INVESTIGATING 4 months ago - at 06/17/2025 01:02PM

We are currently investigating reports of an issue affecting the latest version of Mews Kiosk. Customers are currently unable to continue on the registration card. The team is actively working to identify the cause, and we will provide updates as soon as possible.

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