Outage in Mews

Kiosk showing white loading screen

Resolved Major
June 18, 2025 - Started 16 days ago - Lasted about 21 hours
Official incident page

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Outage Details

We've spotted that something has gone wrong with the latest version (4.25) of the Kiosk. We're currently investigating the issue, and will provide an update soon.
Components affected
Mews Guest Journey
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 06/19/2025 08:47AM

The issue is now fully resolved. Mews is now operating as expected.

INVESTIGATING 16 days ago - at 06/18/2025 04:51PM

The fix seems to have resolved some instances, however there continues to be instances showing a white loading screen, we are continuing to investigate

INVESTIGATING 16 days ago - at 06/18/2025 12:15PM

We've spotted that something has gone wrong with the latest version (4.25) of the Kiosk. We're currently investigating the issue, and will provide an update soon.

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