Outage in Mews

Issues with reservation processing

Resolved Minor
July 16, 2025 - Started 15 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We have identified an issue affecting reservation processing. Our system is currently unable to import upcoming reservations from our partners. We are actively investigating the root cause and will provide an update as soon as possible.
Components affected
Mews Operations
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 07/16/2025 01:56PM

The issue has been resolved, and all previously failed items have been retried successfully.

MONITORING 15 days ago - at 07/16/2025 01:21PM

We identified the problem and have implemented a fix. Reservation processing from partner operations is now functioning correctly.

INVESTIGATING 15 days ago - at 07/16/2025 12:40PM

We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

INVESTIGATING 15 days ago - at 07/16/2025 12:25PM

We have identified an issue affecting reservation processing. Our system is currently unable to import upcoming reservations from our partners.
We are actively investigating the root cause and will provide an update as soon as possible.

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