Outage in Mews

Downgraded Performance of Smart Tips

Resolved Minor
July 16, 2025 - Started 3 months ago - Lasted about 3 hours
Official incident page

Incident Report

We have noticed a downgraded performance of the Smart Tips. We are currently looking into it. Thank you for your patience.
Components affected
Mews Guest Journey

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/16/2025 06:24PM

No further issue reported

MONITORING 3 months ago - at 07/16/2025 03:59PM

We found the issue, and we have applied a fix. Service has been restored.

INVESTIGATING 3 months ago - at 07/16/2025 03:34PM

We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

INVESTIGATING 3 months ago - at 07/16/2025 03:23PM

We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

INVESTIGATING 3 months ago - at 07/16/2025 03:21PM

We have noticed a downgraded performance of the Smart Tips.
We are currently looking into it.
Thank you for your patience.

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