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Outage in Mews

Issue with Channel Manager Availability and Rates Sync

Resolved Minor
July 31, 2025 - Started 9 months ago - Lasted about 2 hours
Official incident page

Incident Report

We’re currently experiencing an issue affecting the sync of availability, rates, and restrictions from Mews to channel managers. Our Engineering Team has identified the bug and is actively working on a fix. We’ll provide updates as soon as we have more information. Thank you for your patience

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 07/31/2025 05:09PM

All delayed items have been successfully synced with the Channel Manager.

INVESTIGATING 9 months ago - at 07/31/2025 04:49PM

We have found the problem with subset of delayed items, and increased the processing throughput to ensure updates are synchronized with channel managers.

INVESTIGATING 9 months ago - at 07/31/2025 04:39PM

We have increased the throughput by 6 times and stopped the blocking items.

INVESTIGATING 9 months ago - at 07/31/2025 03:32PM

We’re currently experiencing an issue affecting the sync of availability, rates, and restrictions from Mews to channel managers. Our Engineering Team has identified the bug and is actively working on a fix.
We’ll provide updates as soon as we have more information. Thank you for your patience

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