Check in blocked

The issue is now fully resolved. Mews Kiosk is now operating as expected.

We have released Kiosk v4.42.0 to address the check-in issue affecting some customers running Kiosk v4.41.0 on Android.

All customers currently using Kiosk v4.41.0 are strongly advised to update as soon as possible and download the update from the Google Play Store.

We will continue to monitor the situation closely to ensure everything is running smoothly.

We have identified and resolved the root cause of the issue.
A new release for Kiosk version 4.42.0 is being prepared, and we will provide an update as soon as it becomes available.

iOS devices were not affected, as the faulty version was never approved by the App Store and the previous release has been canceled.

The Mews team has identified the issue and is working on a resolution.

Staff Mode remains unaffected. As a temporary workaround to restore check-in functionality, enterprises can enable Staff Mode on their kiosks.

We are currently investigating reports of an issue affecting Mews Kiosk on Android. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.

In the meantime, all customers are asked to please not update Kiosk version to 4.41.0 on Android devices.