Outage in Mews

Issue with Mews Reservation with wrong VAT

Minor
September 17, 2025 - Started about 23 hours ago
Official incident page

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Outage Details

We identified an issue with a recently introduced feature in Rate Management that impacted override pricing. This caused incorrect VAT/Tax rates to be applied to items with overrides. The feature has now been disabled, and we are deploying a fix to prevent any new reservations from being created with incorrect VAT/Tax rates. We are also identifying existing reservations that were affected. Further updates will be shared here as we progress.
Components affected
Mews Operations
Latest Updates ( sorted recent to last )
IDENTIFIED about 23 hours ago - at 09/16/2025 11:22PM

We identified an issue with a recently introduced feature in Rate Management that impacted override pricing. This caused incorrect VAT/Tax rates to be applied to items with overrides.

The feature has now been disabled, and we are deploying a fix to prevent any new reservations from being created with incorrect VAT/Tax rates.

We are also identifying existing reservations that were affected.
Further updates will be shared here as we progress.

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