Outage in Mews

Issue with Mews Reservation with wrong VAT

Resolved Major
September 17, 2025 - Started about 1 month ago - Lasted 17 days
Official incident page

Incident Report

We identified an issue with a recently introduced feature in Rate Management that impacted override pricing. This caused incorrect VAT/Tax rates to be applied to items with overrides. The feature has now been disabled, and we are deploying a fix to prevent any new reservations from being created with incorrect VAT/Tax rates. We are also identifying existing reservations that were affected. Further updates will be shared here as we progress.
Components affected
Mews Operations

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Latest Updates ( sorted recent to last )
RESOLVED 26 days ago - at 10/03/2025 04:44PM

The issue has been resolved. All affected properties have been notified with guidance on how to proceed regarding closed invoices. Impacted future bookings have been corrected and are no longer affected.

IDENTIFIED about 1 month ago - at 09/16/2025 11:22PM

We identified an issue with a recently introduced feature in Rate Management that impacted override pricing. This caused incorrect VAT/Tax rates to be applied to items with overrides.

The feature has now been disabled, and we are deploying a fix to prevent any new reservations from being created with incorrect VAT/Tax rates.

We are also identifying existing reservations that were affected.
Further updates will be shared here as we progress.

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