Outage in Mews
Issue with Mews Reservation with wrong VAT
Resolved MajorIncident Report
We identified an issue with a recently introduced feature in Rate Management that impacted override pricing. This caused incorrect VAT/Tax rates to be applied to items with overrides.
The feature has now been disabled, and we are deploying a fix to prevent any new reservations from being created with incorrect VAT/Tax rates.
We are also identifying existing reservations that were affected.
Further updates will be shared here as we progress.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 10/03/2025 04:44PM
The issue has been resolved. All affected properties have been notified with guidance on how to proceed regarding closed invoices. Impacted future bookings have been corrected and are no longer affected.
IDENTIFIED
8 months ago - at 09/16/2025 11:22PM
We identified an issue with a recently introduced feature in Rate Management that impacted override pricing. This caused incorrect VAT/Tax rates to be applied to items with overrides.
The feature has now been disabled, and we are deploying a fix to prevent any new reservations from being created with incorrect VAT/Tax rates.
We are also identifying existing reservations that were affected.
Further updates will be shared here as we progress.
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