Outage in Mews

Investigating issues with Mews Chat & Chatbot

Resolved Major
September 22, 2025 - Started about 1 month ago - Lasted 1 day
Official incident page

Incident Report

We are currently investigating reports of an issue affecting Mews Messaging. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.
Components affected
Mews Operations

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/23/2025 12:52PM

We believe the impact from the issue is over.

MONITORING about 1 month ago - at 09/23/2025 05:06AM

We have redeployed a fix and we are closely monitoring the system.

IDENTIFIED about 1 month ago - at 09/23/2025 04:47AM

We have noticed a regression with the deployed fix and are working on new release.

MONITORING about 1 month ago - at 09/22/2025 02:38PM

Mews support chat was facing an issue where it was inaccessible to most users. We've have implemented a solution and are currently monitoring.

IDENTIFIED about 1 month ago - at 09/22/2025 01:58PM

We have identified the problem with opening up Mews support chat and are rolling out a solution. Expected in the next hour.

INVESTIGATING about 1 month ago - at 09/22/2025 01:17PM

We are currently experiencing an issue with our chat & chatbot support functionality. In case of critical incidents, do not hesitate to contact us over the phone - contact Mews through https://www.mews.com/en/contact-us

INVESTIGATING about 1 month ago - at 09/22/2025 01:09PM

We are currently experiencing an issue with our chat & chatbot support functionality. In case of critical incidents, do not hesitate to contact us over the phone - Contact Mews | Get in touch with us

INVESTIGATING about 1 month ago - at 09/22/2025 12:20PM

We are currently investigating reports of an issue affecting Mews Messaging. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.

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