Outage in Mews
Investigating issues with Mews ID Scanner Services
Resolved MinorIncident Report
ID Scanner Functionality Issue: We are currently experiencing a service disruption affecting the ID scanner functionality where the scanner is either unavailable or not updating guest profiles as expected
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 09/24/2025 03:23PM
The issue has been resolved since 23/9/2025 around 3:00PM UTC
MONITORING
7 months ago - at 09/23/2025 02:46PM
We have identified the root cause and rollbacked the feature flag that caused a problem with id scanner. Awaiting customer support to verify.
INVESTIGATING
7 months ago - at 09/23/2025 01:55PM
ID Scanner Functionality Issue: We are currently experiencing a service disruption affecting the ID scanner functionality where the scanner is either unavailable or not updating guest profiles as expected
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