Outage in Mews

Delays in updates and reservations for channel manager connections

Resolved Major

October 13, 2025 - Started 3 months ago - Lasted about 8 hours
Official incident page

Incident Report

The updates being sent to channel managers as well processing of incoming reservations from channel managers are delayed. We are currently investigating the root cause.

Components affected

Mews Marketplace

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 10/13/2025 08:24PM

Updates were processed. Duration of processing updates is back in normal.

MONITORING 3 months ago - at 10/13/2025 07:53PM

We have deployed a fix. The performance got back in normal. Delayed items for channel manager connections are being processed successfully.

INVESTIGATING 3 months ago - at 10/13/2025 01:11PM

The updates being sent to channel managers as well processing of incoming reservations from channel managers are delayed.
We are currently investigating the root cause.

INVESTIGATING 3 months ago - at 10/13/2025 01:09PM

The updates being sent to channel managers as well processing of incoming reservations from channel managers are delayed.
We are currently investigating the root cause.

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