Outage in Mews

Issue with Mews

Resolved Minor
October 16, 2025 - Started 13 days ago - Lasted 30 minutes
Official incident page

Incident Report

We have identified the problematic deploy and started the rollback process, we will be checking shortly to see if the issue is persistent

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Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 10/16/2025 12:31PM

We've confirmed rolling back the problematic issue resolved the incident and the billing screen is back to operational.

MONITORING 13 days ago - at 10/16/2025 12:13PM

We have rolled back the problematic issue that was causing the billing screen to not load under certain scenarios. We are now checking with customers if the issue preserves

IDENTIFIED 13 days ago - at 10/16/2025 12:08PM

We have identified the problematic deploy and started the rollback process, we will be checking shortly to see if the issue is persistent

Latest Mews outages

Updates to channel managers are delayed - about 23 hours ago
Service Impact Due to DST Change - 2 days ago
Failing payments, misssing reservations from channel managers - 7 days ago
Delayed delivery of webhooks - 9 days ago
Delays in updates and reservations for channel manager connections - 16 days ago

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