Outage in Mews

Service Impact Due to DST Change

Resolved Major
October 27, 2025 - Started 2 days ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently addressing an issue with the Kiosk caused by the recent transition to Daylight Saving Time. This change has led to unexpected behavior in our systems, resulting in a temporary disruption for some users. Our engineering team has identified the root cause and is actively working on a patch to resolve the issue. We are prioritizing this fix and expect to restore full functionality shortly. We sincerely apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve the situation. We will continue to provide updates as progress is made.
Components affected
Mews Guest Journey

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 10/27/2025 07:17PM

We’re happy to report that the patch addressing the issue caused by the recent Daylight Saving Time (DST) change has been successfully deployed to production. All systems are operating normally, and no further issues have been detected.
We are now closing the incident. Our team will continue to monitor closely to ensure continued stability.
Thank you for your patience and support throughout this process. If you have any questions or concerns, please don’t hesitate to contact our support team.

IDENTIFIED 2 days ago - at 10/27/2025 05:38PM

We are continuing to work on resolving the issue caused by the recent Daylight Saving Time (DST) change. Our team has identified the root cause and is actively developing a patch to address the problem.
We expect the patch to be available in production within the next 2 hours. In the meantime, some services may remain impacted.
We sincerely apologize for the inconvenience and appreciate your patience as we work to restore full functionality. We will provide another update once the patch is live.

IDENTIFIED 2 days ago - at 10/27/2025 04:29PM

We are currently addressing an issue with the Kiosk caused by the recent transition to Daylight Saving Time. This change has led to unexpected behavior in our systems, resulting in a temporary disruption for some users.
Our engineering team has identified the root cause and is actively working on a patch to resolve the issue. We are prioritizing this fix and expect to restore full functionality shortly.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve the situation. We will continue to provide updates as progress is made.

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