Outage in Mews
Reservation delivery issues
Resolved MinorIncident Report
We are currently investigating an issue affecting reservation delivery through channel manager integrations. Some reservations are not being processed as expected, and we are working to resolve this as quickly as possible.
Components affected
Mews MarketplaceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 13 hours ago - at 05/25/2026 04:08PM
The issue is now fully resolved. All delayed reservations were confirmed to be processed by 15:00 UTC.
MONITORING
about 15 hours ago - at 05/25/2026 02:02PM
The fix has been deployed and we have confirmed that reservations are flowing again. It can take several minutes for the delayed reservations to be processed, with an increased risk of overbooking.
IDENTIFIED
about 16 hours ago - at 05/25/2026 01:24PM
We have identified a problem with a malformed reservation payload that is holding up a partition of our reservations processing, causing delay in 1.6% of reservations for about 24 hours. We are implementing a fix. Missing reservations are delayed but will be processed. There is a chance of overbooking.
INVESTIGATING
about 17 hours ago - at 05/25/2026 12:36PM
We are currently investigating an issue affecting reservation delivery through channel manager integrations. Some reservations are not being processed as expected, and we are working to resolve this as quickly as possible.
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