Cannot close bills due to chaining fiscal registry counter misconfiguration

Between 00:00 and 09:15 CEST on 1 August, properties in Austria were unable to close bills and check out guests due to an issue with the Austrian fiscal registry integration. The issue has been identified and resolved, and bill closing and check-outs are working normally again. No data was lost, and any bills affected during this period can now be closed as usual — no further action is needed.

We apologize for the disruption this caused during morning check-outs.

We identified an issue affecting some properties in Austria that prevented bills from being closed. The issue has been resolved, and we are closely monitoring the system to ensure continued stability.

We apologize for any inconvenience this may have caused.

Austria — bills cannot be closed for some properties

We are investigating an issue affecting some properties in Austria where bills cannot be closed. The issue is related to the fiscal registry integration and does not affect reservations, payments, or any other part of the system.

Affected properties will see an error when attempting to close a bill.

We are working to identify the full scope of impact and will post an update shortly.