Outage in Mews
Italy: unable to add tax deducted payment in the new Billing screen
Resolved MinorIncident Report
Customers in Italy can’t add a tax deducted payment to invoices in the new Billing screen. We’ve identified the cause and are preparing a fix.
Workaround: on the burger button (the 3 dots in the billing screen) Switch to the old Billing page to close bills until the fix is live.
We’ll post another update once the fix is deployed.
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 10/09/2026 01:47PM
The issue is now fully resolved. Mews is now operating as expected. Affected customers will be contacted with the process to fix affected invoices.
IDENTIFIED
7 days ago - at 10/09/2026 11:37AM
Customers in Italy can’t add a tax deducted payment to invoices in the new Billing screen. We’ve identified the cause and are preparing a fix.
Workaround: on the burger button (the 3 dots in the billing screen) Switch to the old Billing page to close bills until the fix is live.
We’ll post another update once the fix is deployed.
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