Outage in Mews

Some channel reservations with loyalty memberships are not being created

Resolved Minor

October 06, 2026 - Started 10 days ago - Lasted about 2 hours
Official incident page

Incident Report

Since about 09:55 UTC, some reservations from Choice EDGE CRS and SynXis are not showing up in Mews. This happens when a reservation includes a new loyalty membership. We found the cause and our engineers are fixing it. Please check your channel or CRS for missing bookings. We will post an update when it is fixed.

Components affected

Mews Operations

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Latest Updates ( sorted recent to last )

RESOLVED 10 days ago - at 10/06/2026 03:17PM

Between approximately 09:55 and 14:29 UTC on October 6, some reservations requiring a new loyalty membership failed to appear in Mews. This affected 62 properties. The issue is fixed and the bookings have been reprocessed. Please check your booking channels for any reservations still missing from Mews.

INVESTIGATING 10 days ago - at 10/06/2026 01:04PM

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