Intermittent Downgraded Performance for subset of US customers

Connectivity issues affecting a subset of users routed through Cloudflare’s Boston data center have not reoccurred since early this morning, and monitoring confirms that Mews is operating normally.

We are continuing to work with both Cloudflare and Microsoft Azure to validate the underlying cause and ensure long-term stability of the affected network path.

If any related issues resurface, please let us know.

Connectivity has improved, and we are continuing to work with Cloudflare and Microsoft.

Since approximately 1:30 UTC, we have not observed further connectivity timeouts affecting customers in the United States. Performance has returned to normal for previously impacted users.

Both Cloudflare and Microsoft are continuing to investigate the earlier network disruptions that affected traffic routed through Cloudflare’s Boston data center.

Initial findings indicate that the issue was outside of the Mews platform, and we are collaborating closely with both parties to understand the root cause and prevent recurrence.

We are working closely with both Cloudflare and Microsoft Azure on the network connectivity issue affecting some US customers routed through Cloudflare’s Boston data center. The problem remains isolated to specific ISPs, and Mews infrastructure is fully operational. Further updates will follow.

Intermittent connectivity issues persist for some US customers.
We’ve confirmed that the issue is isolated to users whose traffic passes through Cloudflare’s Boston data center, mainly on RCN/Astound and Comcast connections. Mews infrastructure is operating normally, and the problem is limited to specific network paths outside our control.

We are actively working with Cloudflare to restore normal service and will continue to share updates.

We have identified that the intermittent performance issues reported by some customers in the United States are related to connectivity between certain local Internet Service Providers (primarily RCN/Astound and Comcast) and Cloudflare’s Boston point of presence (PoP).

We are currently investigating reports of an degraded performance issue affecting Mews for a subset of customers in the US. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.