Monitoring issues with Mews Email Services

We are currently experiencing a follow-on issue from a previous incident that may prevent some emails sent from Mews from being delivered to individual mail servers. This can affect all email types sent from Mews, including user emails, mail exports, and guest-facing emails. Not all individual emails are impacted. We are actively working with our email provider, Sendgrid to ensure delayed emails are delivered as soon as possible.

As a result, some users who rely on email-based two-factor authentication may not receive their login email, which can prevent access to Mews.

If this occurs, please contact your Property Admin and follow these steps to regain access:
- The Admin logs in to Mews
- The Admin adds the user to the two-factor authentication exemption list following this guide: https://help.mews.com/s/article/How-to-create-a-two-factor-authentication-2FA-exemption-list?language=en_US

- The Admin resets the user’s two-factor authentication using the relevant guide: https://help.mews.com/s/article/How-to-reset-Two-factor-Authentication-2FA-for-users-in-Mews-Operations?language=en_US

- Once access is restored, we strongly recommend setting up passkeys for additional security by following this guide: https://help.mews.com/s/article/How-to-create-passkeys-for-your-Mews-account?language=en_US

If you are unable to contact your Property Admin, or if your Admin is also unable to log in, please contact our Support team for assistance.

We are currently investigating reports of an issue affecting Mews Email. Users might be experiencing trouble with not receiving emails send through Mews. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.