Planned Maintenance: Support Chat

This incident has been resolved.

Support Chat is now operational again.
We have restored the service and are currently monitoring closely to ensure everything continues to run as expected.

Current status
Chat with an agent is available
Case creation is working as normal

Thank you for your patience throughout this process.

⚠️ Service Update – Support Chat
We’re currently experiencing an issue affecting Support Chat.

Current impact
Chat with an agent is temporarily unavailable
Customers can still open cases as usual

Our teams are actively working to restore full functionality and will share another update as soon as possible.
Thank you for your continued patience.

✅ Maintenance Completed – Monitoring

The planned maintenance on Support Chat has now been completed.
We are currently monitoring the service to ensure everything is operating as expected.

Current status
Chat with an agent is available again
Case creation is working as normal

If you experience anything unusual, please let us know via your usual support channels.
Thank you for your patience during the maintenance window.

Our planned maintenance on Support Chat is taking longer than expected.
New expected end time: 10:00 AM (CET)

Our teams are actively working on completion and will share another update as soon as the service is fully restored.
Thank you for your patience and understanding.

We’ll be performing planned maintenance on our Support Chat services during this window.

When
January 26, 2026
06:00–08:00 AM (CET)

What to expect
Chat with a human agent will be temporarily unavailable
All customers will still be able to open cases

Our teams will be monitoring the situation and will restore full functionality as soon as the maintenance is complete.
Thank you for your patience and understanding.