Outage in Mews

Planned Maintenance: Support Chat

Minor

January 25, 2026 - Started about 16 hours ago
Official incident page

Incident Report

We’ll be performing planned maintenance on our Support Chat services during this window. When January 26, 2026 06:00–08:00 AM (CET) What to expect Chat with a human agent will be temporarily unavailable All customers will still be able to open cases Our teams will be monitoring the situation and will restore full functionality as soon as the maintenance is complete. Thank you for your patience and understanding.

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Latest Updates ( sorted recent to last )

MONITORING about 2 hours ago - at 01/26/2026 08:46AM

✅ Maintenance Completed – Monitoring

The planned maintenance on Support Chat has now been completed.
We are currently monitoring the service to ensure everything is operating as expected.

Current status
Chat with an agent is available again
Case creation is working as normal

If you experience anything unusual, please let us know via your usual support channels.
Thank you for your patience during the maintenance window.

IDENTIFIED about 3 hours ago - at 01/26/2026 07:59AM

Our planned maintenance on Support Chat is taking longer than expected.
New expected end time: 10:00 AM (CET)

Our teams are actively working on completion and will share another update as soon as the service is fully restored.
Thank you for your patience and understanding.

IDENTIFIED about 16 hours ago - at 01/25/2026 07:17PM

We’ll be performing planned maintenance on our Support Chat services during this window.

When
January 26, 2026
06:00–08:00 AM (CET)

What to expect
Chat with a human agent will be temporarily unavailable
All customers will still be able to open cases

Our teams will be monitoring the situation and will restore full functionality as soon as the maintenance is complete.
Thank you for your patience and understanding.

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