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Outage in Mews

Price derivations of multi-level dependent rates not working as expected

Resolved Major
March 04, 2026 - Started about 2 months ago - Lasted about 18 hours
Official incident page

Incident Report

The Mews team identified the issue and is working on a resolution. Further updates will follow as we make progress.
Components affected
Mews Operations Mews Marketplace

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/05/2026 08:13AM

The price synchronization job has been run, and all affected items have been successfully synced with our channel manager partners.

This incident is now resolved. No further action is required on your side.

MONITORING about 2 months ago - at 03/05/2026 12:05AM

We are deploying a fix to the price synchronization job that updates rates across channel manager platforms and will run it across all potentially affected prices. No action is required from your side; we will provide a further update here as soon as we have more information.

MONITORING about 2 months ago - at 03/04/2026 08:02PM

We are currently preparing and deploying a synchronization job that will update all prices across the different channel manager platforms. We will provide another update as soon as the process has been completed or if we have any significant changes to share

MONITORING about 2 months ago - at 03/04/2026 06:45PM

Incorrect price inventory updates for channel manager integrations for multi-level rates were synced during the incident (from 2PM CET to 5:30 PM CET). We are working on recovery.

MONITORING about 2 months ago - at 03/04/2026 06:37PM

Incorrect price inventory updates for channel manager integrations for multi-level rates were synced during the incident (from 2PM CET to 5:30 PM CET). We are working on recovery.

MONITORING about 2 months ago - at 03/04/2026 04:36PM

The team has resolved the issue, and we are closely monitoring the system to ensure stability.

IDENTIFIED about 2 months ago - at 03/04/2026 03:21PM

The Mews team has identified and resolved the issue and will be deploying the fix shortly.

IDENTIFIED about 2 months ago - at 03/04/2026 02:42PM

The Mews team identified the issue and is working on a resolution. Further updates will follow as we make progress.

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