Price derivations of multi-level dependent rates not working as expected

We are pleased to confirm that the re-synchronization operation has been completed. All affected price items from 4 March 2026, 13:00 – 16:20 UTC have been fully recovered. Thank you for your patience throughout this incident.

The re-synchronization operation is still ongoing, with an estimated completion time of 4:00 AM. Some partners may already be showing corrected prices in the meantime. We will post an update once it is fully complete.

We have started the restorer job. It will recover the affected price items between 4 March 2026, 13:00 and 16:20 (UTC).

We will notify you once the process is completed. The estimated time of completion (ETA) is 7 hours.

We will start restoring the incorrect prices shortly. The price updates generated between 4 March 2026, 13:00 and 16:20 (UTC) were affected, and incorrect prices were synced during this period.

We will notify you once the restoration process has started and will also provide an estimated ETA for the completion.

Yesterday's incident caused incorrect prices to be sent to our channel manager connections. When we resynchronized we did not resolve the issue, so incorrect prices were still present.
We're actively working to restore the correct prices and will update you once this is resolved.

We noticed that some rate prices were not properly synchronized to channel managers. We are working on a fix right now.