Outage in Mews

Price derivations of multi-level dependent rates not working as expected

Major

March 05, 2026 - Started about 6 hours ago
Official incident page

Incident Report

We noticed that some rate prices were not properly synchronized to channel managers. We are working on a fix right now.

Components affected

Mews Marketplace

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Latest Updates ( sorted recent to last )

IDENTIFIED about 5 hours ago - at 03/05/2026 03:18PM

We will start restoring the incorrect prices shortly. The price updates generated between 4 March 2026, 13:00 and 16:20 (UTC) were affected, and incorrect prices were synced during this period.

We will notify you once the restoration process has started and will also provide an estimated ETA for the completion.

IDENTIFIED about 5 hours ago - at 03/05/2026 02:19PM

Yesterday's incident caused incorrect prices to be sent to our channel manager connections. When we resynchronized we did not resolve the issue, so incorrect prices were still present.
We're actively working to restore the correct prices and will update you once this is resolved.

IDENTIFIED about 6 hours ago - at 03/05/2026 01:51PM

We noticed that some rate prices were not properly synchronized to channel managers. We are working on a fix right now.

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