Outage in Microsoft Office 365

Users may experience intermittent failures when sending messages across all Skype clients

Resolved Major
July 18, 2024 - Started 6 months ago - Lasted about 6 hours

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Outage Details

We're in the process of rebalancing load to remediate impact and expect to have a remediation timeline by the next scheduled update.
Components affected
Skype
Latest Updates ( sorted recent to last )
6 months ago - at 07/18/2024 06:51PM

Title: Users may experience intermittent failures when sending messages across all Skype clients
User impact: Users may experience intermittent failures when sending messages across all Skype clients.
Current status: We're in the process of rebalancing load to remediate impact and expect to have a remediation timeline by the next scheduled update.
Start time: Thursday, July 18, 2024, at 12:55 PM UTC
Next update by: Thursday, July 18, 2024, at 9:00 PM UTC

6 months ago - at 07/18/2024 04:52PM

Title: Users may experience intermittent failures when sending messages across all Skype clients
User impact: Users may experience intermittent failures when sending messages across all Skype clients.
Current status: Our review of service telemetry has found that an unexpected increase in traffic sent to the affected infrastructure has caused the affected requests to timeout, resulting in impact. We're working to determine the most effective optimizations and remediate impact.
Start time: Thursday, July 18, 2024, at 12:55 PM UTC
Next update by: Thursday, July 18, 2024, at 7:00 PM UTC

6 months ago - at 07/18/2024 03:25PM

Title: Users may experience intermittent failures when sending messages across all Skype clients
User impact: Users may experience intermittent failures when sending messages across all Skype clients.
Current status: Our monitoring has identified that a portion of infrastructure that facilitates message sending and delivery isn't processing requests as efficiently as expected, resulting in impact. We're in the process of reviewing service telemetry to isolate the underlying cause of impact and determine our next steps.
Start time: Thursday, July 18, 2024, at 12:55 PM UTC
Next update by: Thursday, July 18, 2024, at 5:00 PM UTC

6 months ago - at 07/18/2024 03:03PM

Title: Users may experience intermittent failures when sending messages across all Skype clients
User impact: Users may experience intermittent failures when sending messages across all Skype clients.
Current status: We're investigating a potential issue with Skype and checking for impact to your organization. We'll provide an update within 30 minutes.

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