Outage in Microsoft Office 365

Users in the Asia-Pacific region may be unable to access Microsoft services

Resolved Major
October 27, 2025 - Started 1 day ago - Lasted about 2 hours

Incident Report

Our automated recovery features have taken action to restore service, and our telemetry indicates that service health has improved; however, some users may still be affected. We’re continuing our efforts to isolate the source of impact and fully remediate the issue.

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Latest Updates ( sorted recent to last )
1 day ago - at 10/27/2025 02:25AM

Title: Users in the Asia-Pacific region may be unable to access Microsoft services
User impact: Users in the Asia-Pacific region may be unable to access Microsoft services.
More info: Users may receive 404 errors when attempting to access Microsoft services from portal.office.com.
Reports indicate that users are unable to access resources from portal.office.com but are able to access Teams, Outlook, and other services directly or through the waffle menu. Affected users are encouraged to attempt these alternative means of accessing our services while we work to remediate the problem.
Users may experience issues with the following Microsoft 365 services:
- Microsoft Teams
- Microsoft Outlook
- Microsoft Copilot
- Microsoft OneDrive
Current status: Our automated recovery features have taken action to restore service, and our telemetry indicates that service health has improved; however, some users may still be affected. We’re continuing our efforts to isolate the source of impact and fully remediate the issue.
Next update by: Monday, October 27, 2025, at 4:00 AM UTC

1 day ago - at 10/27/2025 12:57AM

Title: Users in the Asia-Pacific region may be unable to access Microsoft services
User impact: Users in the Asia-Pacific region may be unable to access Microsoft services.
More info: Users may receive 404 errors when attempting to access Microsoft services from portal.office.com.
Additionally, reports indicate that users may experience issues with the following Microsoft 365 services:
- Microsoft Teams
- Microsoft Outlook
- Microsoft Copilot
- Microsoft OneDrive
Current status: We've received reports that users in the Asia-Pacific are experiencing issues with various Microsoft services. We're analyzing the available telemetry as we work to assess the scope of the problem and isolate the source of impact.
Next update by: Monday, October 27, 2025, at 2:00 AM UTC

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