Users may be unable to access various Microsoft 365 apps and services

Title: Users may be unable to access various Microsoft 365 apps and services
User impact: Users may be unable to access various Microsoft 365 apps and services.
More info: Impact includes but is not limited to the following apps and services:
- OneDrive for Consumer: Users may be unable to access OneDrive for Business content.
- OneNote: Users may be unable to sync content, have delays syncing notebooks, or may be unable to open notebooks.
Current status: We still expect that users will continue to see gradual relief as we continue to mitigate the issue. The latest information on impacted and recovered services will be provided within the "More info" section of this communication. Additionally, we are shifting our focus to developing a mitigation that
will help determine and resolve
the underlying source of the problem.
Next update by: Friday, July 19, 2024, by 5:30 AM UTC

Title: Users may be unable to access various Microsoft 365 apps and services
User impact: Users may be unable to access various Microsoft 365 apps and services.
More info: Impact includes but is not limited to the following apps and services:
- OneDrive for Consumer: Users may be unable to access OneDrive for Business content.
- OneNote: Users may be unable to sync content, have delays syncing notebooks, or may be unable to open notebooks.
Current status: We're continuing to notice service health improvements and users will gradually see relief as our efforts progress. Concurrently, we're still developing a fix to address the underlying issue of this incident. We appreciate your organization's patience and understanding while we resolve this event.
Next update by: Friday, July 19, 2024, by 4:30 AM UTC

Title: Users may be unable to access various Microsoft 365 apps and services
User impact: Users may be unable to access various Microsoft 365 apps and services.
More info: Impact includes but is not limited to the following apps and services:
- OneDrive for Consumer: Users may be unable to access OneDrive for Business content.
- OneNote: Users may be unable to sync content, have delays syncing notebooks, or may be unable to open notebooks.
Current status: We’re still observing a positive trend of service availability as our mitigation efforts progress. In parallel, we are working on a mitigation to address the suspected root cause of this event. We remain committed to treating this incident with the highest priority to ensure it resolves in a timely manner.
Next update by: Friday, July 19, 2024, by 3:30 AM UTC

Title: Users may be unable to access various Microsoft 365 apps and services
User impact: Users may be unable to access various Microsoft 365 apps and services.
More info: Impact includes but is not limited to the following apps and services:
- OneDrive for Consumer: Users may be unable to access OneDrive for Business content.
- OneNote: Users may be unable to sync content, have delays syncing notebooks, or may be unable to open notebooks.
Current status: Our internal telemetry and customer signals indicate that service availability is gradually returning to a healthy state following our traffic redirection efforts. We have also identified a potential root cause that may have contributed to the impact. Our team is currently validating these findings and our mitigation strategy to ensure the issue is resolved as quickly as possible.
Next update by: Friday, July 19, 2024, by 2:30 AM UTC

Title: Users may be unable to access various Microsoft 365 apps and services
User impact: Users may be unable to access various Microsoft 365 apps and services.
More info: Impact includes but is not limited to the following apps and services:
- OneDrive for Consumer: Users may be unable to access OneDrive for Business content.
- OneNote: Users may be unable to sync content, have delays syncing notebooks, or may be unable to open notebooks.
Current status: We remain focused on redirecting the impacted traffic to healthy systems as we investigate the root cause. Your organization may experience relief as our mitigation efforts progress. We understand the impact that this issue may have on your organization and we're continuing to treat this event with the highest priority.
Next update by: Friday, July 19, 2024, by 1:30 AM UTC

Title: Users may be unable to access various Microsoft 365 apps and services
User impact: Users may be unable to access various Microsoft 365 apps and services.
More info: Impact includes but is not limited to the following apps and services:
- OneDrive for Consumer: Users may be unable to access OneDrive for Business content.
Current status: We're rerouting affected traffic out of the impacted infrastructure while we continue to investigate the cause of the issue.
Next update by: Friday, July 19, 2024, by 12:30 AM UTC