Users may encounter a degraded experience with all Skype clients

Title: Users may encounter a degraded experience with all Skype clients
User impact: Affected users may be unable to access Skype services.
More Info: We’ve confirmed that enterprise users are not affected by this event.
Affected users are encountering multiple issues with the Skype clients; including, but not limited to:
- Message delivery failures
- Disconnecting calls
- Unexpected sign-outs
Users that were signed in prior to this incident experience message delivery failures. Users that were not signed in prior to this event are unable to authenticate and access Skype services.
Current status: We've identified a subset of infrastructure which is not recovering at the expected rate. We're rerouting traffic to alternate infrastructure for these users to ensure full mitigation.
Start time: Thursday, October 31, 2024, at 5:08 PM UTC
Next update by: Thursday, October 31, 2024, at 8:00 PM UTC

Title: Users may encounter a degraded experience with all Skype clients
User impact: Affected users may be unable to access Skype services.
More Info: We’ve confirmed that enterprise users are not affected by this event.
Affected users are encountering multiple issues with the Skype clients; including, but not limited to:
- Message delivery failures
- Disconnecting calls
- Unexpected sign-outs
Users that were signed in prior to this incident experience message delivery failures. Users that were not signed in prior to this event are unable to authenticate and access Skype services.
Current status: Our recovery effort is progressing. Our telemetry indicates that the error rate has dropped significantly and that most users are no longer impacted. We're continuing our efforts to replay the remaining affected chat messages to fully remediate the problem.
Start time: Thursday, October 31, 2024, at 5:08 PM UTC
Next update by: Thursday, October 31, 2024, at 8:00 PM UTC

Title: Users may encounter a degraded experience with all Skype clients
User impact: Affected users may be unable to access Skype services.
More Info: We’ve confirmed that enterprise users are not affected by this event.
Affected users are encountering multiple issues with the Skype clients; including, but not limited to:
- Message delivery failures
- Disconnecting calls
- Unexpected sign-outs
Users that were signed in prior to this incident experience message delivery failures. Users that were not signed in prior to this event are unable to authenticate and access Skype services.
Current status: Our telemetry indicates that our corrective actions are having the desired effect and authentication services are healthy; however, we've observed some errors as our systems work to replay affected chat messages. We're working to identify further actions that may be required to expedite recovery and are monitoring the service as this process continues.
Next update by: Thursday, October 31, 2024, at 8:00 PM UTC

Title: Users may encounter a degraded experience with all Skype clients
User impact: Affected users may be unable to access Skype services.
More Info: We’ve confirmed that enterprise users are not affected by this event.
Affected users are encountering multiple issues with the Microsoft Teams clients; including, but not limited to:
- Message delivery failures
- Disconnecting calls
- Unexpected sign-outs
Users that were signed in prior to this incident experience message delivery failures. Users that were not signed in prior to this event are unable to authenticate and access Skype services.
Current status: We’ve identified the likely root cause within a recent update. We’ve reverted the update as a corrective action and are no longer observing issues with authentication, and we’re now working to scale up services to process messages affected by this event.
Next update by: Thursday, October 31, 2024, at 7:30 PM UTC

Title: Users may encounter a degraded experience with all Skype clients
User impact: Affected users may be unable to access Skype services.
More Info: Affected users are encountering multiple issues with the Skype clients; including, but not limited to:
- Message delivery failures
- Disconnecting calls
- Unexpected sign-outs
Current status: We've received reports from affected users of a degraded experience with the Skype service. We're reviewing service telemetry to better understand the impact scenario and determine our next steps.
Next update by: Thursday, October 31, 2024, at 8:00 PM UTC