Outage in Microsoft Office 365

Some users' accounts are suspended and are unable to send email messages through Outlook Mobile

Resolved Major
October 09, 2024 - Started about 1 month ago - Lasted about 17 hours

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Outage Details

We've implemented our aforementioned fix and are monitoring the service to verify the issue is resolved.
Components affected
Outlook.com
Latest Updates ( sorted recent to last )
about 1 month ago - at 10/09/2024 05:36AM

Title: Some users' accounts may be suspended and unable to send email messages through Outlook Mobile
User impact: Users' accounts may be suspended and unable to send email messages through Outlook Mobile.
Current status: We've implemented our aforementioned fix and are monitoring the service to verify the issue is resolved.
Start time: Thursday, October 3, 2024, at 1:59 AM UTC
Next update by: Thursday, October 10, 2024, at 12:00 AM UTC

about 1 month ago - at 10/09/2024 04:53AM

Title: Some users' accounts are suspended and are unable to send email messages through Outlook Mobile
User impact: Users' accounts may be suspended and are unable to send email messages through Outlook Mobile.
Current status: We've received reports indicating that some users may be suspended and are unable to send email messages through Outlook Mobile. We've investigated the issue and identified that an incorrect configuration change was made to a portion of mailbox infrastructure, resulting in impact. We've developed a fix to address the impact and are currently implementing it.
Start time: Thursday, October 3, 2024, at 1:59 AM UTC
Next update by: Wednesday, October 9, 2024, at 6:00 AM UTC

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