Outage in Microsoft 365 Consumer
Users may not see other users’ presence status in Microsoft Teams Free
Resolved Major
February 08, 2026 - Started 7 days ago
- Lasted about 2 hours
Incident Report
We've isolated a recently implemented change which is resulting in the presence status for users to be unviewable. We're rolling back the offending change, and we anticipate this process to be completed by the time of our next scheduled update.
Components affected
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Latest Updates ( sorted recent to last )
7 days ago - at 02/08/2026 06:37PM
Title: Users may not see other users’ presence status in Microsoft Teams Free
User impact: Users may not see other users’ presence status in Teams Free.
More info: Users see the presence status of other users as "Unknown."
Affected users may be unable to change their presence status in Teams Free.
Current status: We've isolated a recently implemented change which is resulting in the presence status for users to be unviewable. We're rolling back the offending change, and we anticipate this process to be completed by the time of our next scheduled update.
Start time: Saturday, February 7, 2026, at 6:30 AM UTC
Next update by: Sunday, February 8, 2026, at 8:30 PM UTC
7 days ago - at 02/08/2026 06:20PM
Title: Users may not see other users’ presence status in Microsoft Teams Free
User impact: Users may not see other users’ presence status in Teams Free.
More info: Users see the presence status of other users as "Unknown."
Affected users may be unable to change their presence status in Teams Free.
Current status: We're analyzing returned connection errors in the code path utilized to confirm the presence status of users in Teams Free. This analysis will help us to isolate potential discrepancies to confirm the underlying root cause of impact and to determine our next troubleshooting actions.
Next update by: Sunday, February 8, 2026, at 8:30 PM UTC
7 days ago - at 02/08/2026 05:28PM
Title: Users may not see other users’ presence status in Microsoft Teams Free
User impact: Users may not see other users’ presence status in Teams Free.
More info: Users see the presence status of other users as "Unknown."
Affected users may be unable to change their presence status in Teams Free.
Current status: We've received reports from a subset of Teams Free users who are unable to see other users’ presence status. We're analyzing reproductions of impact to further our understanding of the current impact scenario and to determine our subsequent troubleshooting steps.
Next update by: Sunday, February 8, 2026, at 6:30 PM UTC
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