Outage in Microsoft Office 365

Some users may be unable to access Microsoft 365 services

Resolved Major
April 10, 2025 - Started 6 days ago - Lasted about 7 hours

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Outage Details

We're continuing to revert the change to fully restore functionality and some users have reported remediation. For users still experiencing impact, we recommend that you refresh the browser or restart the application to update client-side caching and provide relief sooner.
Latest Updates ( sorted recent to last )
6 days ago - at 04/10/2025 04:40PM

Title: Some users may be unable to access Microsoft 365 services
User impact: Users with Microsoft 365 Family subscriptions may be unable to access Microsoft 365 services.
Current status: We're continuing to revert the change to fully restore functionality and some users have reported remediation. For users still experiencing impact, we recommend that you refresh the browser or restart the application to update client-side caching and provide relief sooner.
Start time: Thursday, April 10, 2025, at 7:25 AM UTC
Next update by: Thursday, April 10, 2025, at 6:30 PM UTC

6 days ago - at 04/10/2025 03:22PM

Title: Some users may be unable to access Microsoft 365 services
User impact: Users with Microsoft 365 Family subscriptions may be unable to access Microsoft 365 services.
Current status: We’ve identified a recent change which is causing impact and we're currently reverting the change to remediate the issue.
Start time: Thursday, April 10, 2025, at 7:25 AM UTC
Next update by: Thursday, April 10, 2025, at 5:30 PM UTC

6 days ago - at 04/10/2025 01:16PM

Title: Some users may be unable to access Microsoft 365 services
User impact: Users with Microsoft 365 Family subscriptions may be unable to access Microsoft 365 services.
Current status: We're reviewing service telemetry and recent changes within the service to isolate the source of the issue.
Next update by: Thursday, April 10, 2025, at 3:30 PM UTC

6 days ago - at 04/10/2025 11:52AM

Title: Some users may be unable to access Microsoft 365 services
User impact: Users with Microsoft 365 Family subscriptions may be unable to access Microsoft 365 services.
Current status: We're investigating a potential licensing issue that may be causing impact to occur.
Next update by: Thursday, April 10, 2025, at 2:00 PM UTC

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