Outage in Microsoft SharePoint
Some users may be unable to search using the search box in SharePoint Online
Resolved Minor
October 05, 2026 - Started 8 days ago
- Lasted about 4 hours
Incident Report
Summary AI Generated
A subset of SharePoint Online users experienced an inability to use the search box, with some also reporting broader issues such as files failing to load and sign-in difficulties. The incident lasted approximately 3.5 hours, with Microsoft identifying a compatibility issue introduced by a newly updated search service component as the likely cause. Investigation into the root cause and remediation strategy was ongoing at the time of the latest update.
Title: Some users may be unable to search using the search box in SharePoint Online
User impact: Users may be unable to search using the search box in SharePoint Online.
Current status: We're analyzing support provided information to determine our next troubleshooting steps.
Scope of impact: Some users attempting to search in SharePoint Online are impacted. This information may be updated as our investigation continues.
Next update by: Monday, October 5, 2026, at 4:00 PM UTC
User impact: Users may be unable to search using the search box in SharePoint Online.
Current status: We're analyzing support provided information to determine our next troubleshooting steps.
Scope of impact: Some users attempting to search in SharePoint Online are impacted. This information may be updated as our investigation continues.
Next update by: Monday, October 5, 2026, at 4:00 PM UTC
Components affected
Microsoft SharePoint SharePoint OnlineLatest Updates ( sorted recent to last )
8 days ago - at 10/05/2026 03:51PM
Title: Some users may be unable to search using the search box in SharePoint Online
User impact: Users may be unable to search using the search box in SharePoint Online.
Current status: We've identified a potential compatibility issue with a newly updated search service component and we're reviewing the component details to identify the root cause and a strategy that remediates impact.
Scope of impact: Some users attempting to search in SharePoint Online are impacted. This information may be updated as our investigation continues.
Next update by: Monday, October 5, 2026, at 6:00 PM UTC
8 days ago - at 10/05/2026 01:40PM
Title: Some users may be unable to search using the search box in SharePoint Online
User impact: Users may be unable to search using the search box in SharePoint Online.
Current status: We're analyzing support provided information to determine our next troubleshooting steps.
Scope of impact: Some users attempting to search in SharePoint Online are impacted. This information may be updated as our investigation continues.
Next update by: Monday, October 5, 2026, at 4:00 PM UTC
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