Outage in Microsoft Teams

Some users can't access content shared from other users' iOS devices due to permission errors in Microsoft Teams Free

Resolved Major
October 16, 2025 - Started 15 days ago - Lasted 6 days

Incident Report

The fix has been developed and released with an iOS client update which is now available to manually download via the App Store and we're monitoring as affected iOS devices receive the fix.
Components affected
Microsoft Teams Teams (Consumer)
Latest Updates ( sorted recent to last )
13 days ago - at 10/17/2025 09:21PM

Title: Some users can't access content shared from other users' iOS devices due to permission errors in Microsoft Teams Free
User impact: Users can't access content shared from other users' iOS devices due to permission errors in Teams Free.
Current status: The fix has been developed and released with an iOS client update which is now available to manually download via the App Store and we're monitoring as affected iOS devices receive the fix.
Start time: Monday, September 29, 2025, at 12:00 AM UTC
Next update by: Wednesday, October 22, 2025, at 11:00 PM UTC

14 days ago - at 10/16/2025 09:33PM

Title: Some users can't access content shared from other users' iOS devices due to permission errors in Microsoft Teams Free
User impact: Users can't access content shared from other users' iOS devices due to permission errors in Teams Free.
Current status: We’ve found that this issue is due to a regression for file sharing, which has caused uploaded files to not be shared properly and prevents other users from being able to access them. We've prepared a fix to address this regression and are validating it before deploying to the entire affected infrastructure.
Start time: Monday, September 29, 2025, at 12:00 AM UTC
Next update by: Friday, October 17, 2025, at 11:00 PM UTC

15 days ago - at 10/16/2025 06:48PM

Title: Some users can't access content shared from other users' iOS devices due to permission errors in Microsoft Teams Free
User impact: Users can't access content shared from other users' iOS devices due to permission errors in Teams Free.
Current status: We're reviewing service health telemetry to help determine our next troubleshooting steps.
Next update by: Thursday, October 16, 2025, at 10:00 PM UTC

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