Admins may be unable to access the Microsoft 365 Admin center

Title: Admins may be unable to access the Microsoft 365 Admin center

User impact: Admins may be unable to access the Microsoft 365 Admin center.

More info: When attempting to access the Microsoft 365 Admin center, admins may receive a message informing them that "You can try refreshing the page to solve the problem. You can also wait a few minutes and try again."

As this event impacts Admin center access, we've also published to our Service Health Status page: https://status.cloud.microsoft/

Current status: Our mitigation is progressing as expected and we've received confirmation from some admins that the issue is resolved. We're restarting the remaining affected infrastructure, and we anticipate that this process will complete and provide resolution by our next update.

Scope of impact: Any admin attempting to access the Microsoft 365 Admin center may be affected.

Root cause: A configuration issue introduced in a recent update to some infrastructure that supports Microsoft 365 Admin center functionality led to impact.

Next update by: Thursday, May 23, 2024, at 3:30 AM UTC

According to our telemetry, some admins may already be experiencing relief from our mitigation. We're continuing to monitor the service and further investigate the underlying cause as our mitigation progresses.

This quick update is designed to give the latest information on this issue.

Title: Admins may be unable to access the Microsoft 365 Admin center

User impact: Admins may be unable to access the Microsoft 365 Admin center.

More info: When attempting to access the Microsoft 365 Admin center, admins may receive a message informing them that "You can try refreshing the page to solve the problem. You can also wait a few minutes and try again."

Current status: Our analysis of telemetry and data provided by admins indicates a possible configuration issue introduced in a recent update to some infrastructure that supports Microsoft 365 Admin center functionality. We're restarting this infrastructure to ensure configurations are properly applied, which we suspect might provide relief to the impacted admins.

Scope of impact: Any admin attempting to access the Microsoft 365 Admin center may be affected.

Next update by: Thursday, May 23, 2024, at 2:30 AM UTC

Our investigation into the root cause of this issue is still ongoing; however, we've identified a potential mitigation strategy, which we're testing to expedite resolution.

This quick update is designed to give the latest information on this issue.

Title: Admins may be unable to access the Microsoft 365 Admin center

User impact: Admins may be unable to access the Microsoft 365 Admin center.

More info: When attempting to access the Microsoft 365 Admin center, admins may receive a message informing them that "You can try refreshing the page to solve the problem. You can also wait a few minutes and try again."

Current status: We're reviewing data that we've received from admins who are actively experiencing impact to help identify the source of the issue and develop a mitigation plan.

Scope of impact: Any admin attempting to access the Microsoft 365 Admin center may be affected.

Next update by: Thursday, May 23, 2024, at 1:30 AM UTC

Title: Admins may be unable to access the Microsoft 365 Admin center

User impact: Admins may be unable to access the Microsoft 365 Admin center.

More info: When attempting to access the Microsoft 365 Admin center, admins may receive a message informing them that "You can try refreshing the page to solve the problem. You can also wait a few minutes and try again."

Current status: We're investigating reports we've received from some admins indicating that they're unable to access the Microsoft 365 Admin center. We're analyzing our available service telemetry and customer reports to determine our next troubleshooting steps.

Scope of impact: Any admin attempting to access the Microsoft 365 Admin center may be affected.

Next update by: Thursday, May 23, 2024, at 1:00 AM UTC