Users may be unable to access Microsoft 365 services in New Zealand

Title: Users may be unable to access Microsoft 365 services in New Zealand

User impact: Users may be unable to access Microsoft 365 services in New Zealand.

More info: We're receiving reports of issues impacting various Microsoft 365 service including but not limited to Exchange Online, Outlook, and Microsoft Teams, within New Zealand.

Current status: Our monitoring indicates that the Microsoft service impact should be resolved for all users in New Zealand with minimal residual impact to some users. We're contacting some of these affected users to further corroborate the problem is remediated.

Scope of impact: Users located in New Zealand may be unable to access various Microsoft 365 services.

Next update: Thursday, August 1, 2024, at 2:30 AM UTC

Title: Users may be unable to access Microsoft 365 services in New Zealand

User impact: Users may be unable to access Microsoft 365 services in New Zealand.

More info: We're receiving reports of issues impacting various Microsoft 365 service including but not limited to Exchange Online, Outlook, and Microsoft Teams, within New Zealand.

Current status: Our service availability is continuing to recover for the majority of users. However, we've identified a small subset of users experiencing residual impact, and we're applying targeted solutions to provide relief. In parallel, our investigation into what initially caused this issue are ongoing.

Scope of impact: Users in your organization located in New Zealand may be unable to access various Microsoft 365 services.

Next update: Thursday, August 1, 2024, at 12:30 AM UTC

Title: Users may be unable to access Microsoft 365 services in New Zealand

User impact: Users may be unable to access Microsoft 365 services in New Zealand.

More info: We're receiving reports of issues impacting various Microsoft 365 service including but not limited to Exchange Online, Outlook, and Microsoft Teams, within New Zealand.

Current status: We’ve rerouted network traffic to alternate infrastructure and are seeing improvements in service availability. We’ll continue to closely monitor telemetry as we work to identify the underlying cause of the network issue.

Scope of impact: Users in your organization located in New Zealand may be unable to access various Microsoft 365 services.

Next update by: Wednesday, July 31, 2024, at 11:30 PM UTC

Title: Users may be unable to access Microsoft 365 services in New Zealand

User impact: We don't have detail on impact yet. We're seeing an increase in user reported issues above our alerting threshold.

More info: We're receiving reports of issues impacting various Microsoft 365 service including but not limited to Exchange Online, Outlook, and Microsoft Teams within New Zealand.

Current status: We're reviewing service telemetry and available information and we'll update this message shortly with our latest findings.

Next update: Thursday, July 31, 2024, at 10:30 PM UTC

Title: We're looking into a potential problem impacting the Microsoft 365 service in New Zealand

User impact: We're checking for potential impact to your users.

Current status: We're investigating a potential issue with general access or latency issues with Microsoft 365 services and checking for impact to your organization. We'll provide an update within 30 minutes.