Users were unable to use eDiscovery services and features

Title: Users were unable to use eDiscovery services and features

User impact: Users were unable to use eDiscovery services and features in Purview eDiscovery.

More info: All users were unable to export search results, or items from a review from eDiscovery.

All users could create a case, search for content, evaluate and refine search results, and use review sets to manage content.

Additionally, existing eDiscovery holds were not impacted by this event and continue to preserve content as configured. However, creating new eDiscovery holds during the impact duration may have failed to complete.

Current Status: The deployment to all clouds is complete and all Microsoft Purview eDiscovery functionality has been restored. Our engineering team will continue to remain fully engaged throughout the remainder of the weekend to closely monitor the service. We will keep the Service Health Dashboard communication open as customers resume running eDiscovery activities that may have been delayed during this event.

Scope of impact: Any user or admin attempting to perform actions via eDiscovery were affected.

Start time: Tuesday, March 25, 2025, at 6:45 PM UTC

End time: Saturday, March 29, 2025, at 10:15 AM UTC

Preliminary root cause: A recent change intended to improve a section of infrastructure responsible for Purview functionality became degraded and resulted in impact.

Next update by: Monday, March 31, 2025, at 11:59 PM UTC

Title: Users are unable to use eDiscovery services and features

User impact: Users are unable to use eDiscovery services and features in Purview eDiscovery.

More info: All users are unable to export search results, or items from a review from eDiscovery.

All users can create a case, search for content, evaluate and refine search results, and use review sets to manage content.

Additionally, existing eDiscovery holds were not impacted by this event and continue to preserve content as configured. However, creating new eDiscovery holds during the impact duration may have failed to complete.

Current Status: The deployment to the commercial cloud is complete in all regions. At this time, all Microsoft Purview eDiscovery functionality has been restored.

The deployment to the Government clouds is still in progress and we’re monitoring its progress as it saturates through the environments. We estimate that this will complete by Saturday, March 29, 2025 at 9:00AM UTC.

Our engineering team will remain fully engaged throughout the remainder of the weekend, closely monitoring the service. To ensure full transparency and support, we will keep the Service Health Dashboard communication open as customers resume running eDiscovery activities that may have been delayed during this event.

Scope of impact: Any user or admin attempting to perform actions via eDiscovery are affected.

Start time: Tuesday, March 25, 2025, at 6:45 PM UTC

Next update by: Saturday, March 29, 2025, at 11:59 PM UTC

Title: Users are unable to use eDiscovery services and features

User impact: Users are unable to use eDiscovery services and features in Purview eDiscovery.

More info: All users are unable to export search results, or items from a review from eDiscovery.

All users can create a case, search for content, evaluate and refine search results, and use review sets to manage content.

Additionally, existing eDiscovery holds were not impacted by this event and continue to preserve content as configured. However, creating new eDiscovery holds during the impact duration may have failed to complete.

Current Status: We are continuing to make progress on testing in our internal environment. However, out of an abundance of caution, we are conducting extended testing on all critical scenarios. While this thorough validation is delaying our production deployment, it is essential to ensure the export functionality is delivered without issues.

Our engineering team remains fully focused and engaged, and we still anticipate delivering the functionality to production by the end of the day on Saturday, March 29, 2025.

We sincerely appreciate your continued patience and want to assure you that we are taking all necessary actions to restore the remaining critical functionality of our eDiscovery service. We will continue to provide updates as we make progress.

Scope of impact: Any user or admin attempting to perform actions via eDiscovery are affected.

Start time: Tuesday, March 25, 2025, at 6:45 PM UTC

Next update by: Saturday, March 29, 2025, at 11:59 PM UTC

Title: Users are unable to use eDiscovery services and features

User impact: Users are unable to use eDiscovery services and features in Purview eDiscovery.

More info: All users are unable to export search results, or items from a review from eDiscovery.

All users can create a case, search for content, evaluate and refine search results, and use review sets to manage content.

Current Status: We’ve addressed the previously described challenges we identified during our testing cycle and are proceeding with applying an update intended to comprehensively resolve this issue. This update enables customers to download export search results in both the modern eDiscovery experiences (eDiscovery Standard and eDiscovery Premium) and in the Classic eDiscovery (Premium) experience.

We’re working to complete this process by Saturday, March 29, 2025, at 12:00 AM UTC.

We sincerely appreciate your patience and will continue to share updates as we complete the update application process. We recognize the significant impact this issue is having on your organization, and we remain committed to restoring full functionality as quickly as possible.

Scope of impact: Any user or admin attempting to perform actions via eDiscovery are affected.

Start time: Tuesday, March 25, 2025, at 6:45 PM UTC

Next update by: Saturday, March 29, 2025, at 2:00 AM UTC

Title: Users and admins are unable to use eDiscovery services and features

User impact: Users are unable to use eDiscovery services and features in Purview eDiscovery.

More info: All users are unable to export search results, or items from a review from eDiscovery.

All users can create a case, search for content, evaluate and refine search results, and use review sets to manage content.

Current Status: We're continuing to work through the issues identified during the validation testing. We're making progress in addressing these challenges, and it is essential for us to thoroughly mitigate each issue to ensure that no additional impact is introduced when the mitigation is applied through the affected environment.

We sincerely appreciate your patience and will continue to share updates as we get closer to finalizing these steps.

Thank you once again for your continued collaboration and understanding as we work diligently to resolve this matter. We recognize the significant impact this issue is having on your organization, and we remain committed to restoring full functionality as quickly as possible.

Scope of impact: Any user or admin attempting to perform actions via eDiscovery are affected.

Start time: Tuesday, March 25, 2025, at 6:45 PM UTC

Next update by: Friday, March 28, 2025, at 7:00 PM UTC

We're continuing our testing and analysis of the code. Our current ETA to have the mitigation deployed is Friday, March 28, 2025 at 11:00 PM UTC. However, due to the significant complexities involved with these mitigation actions, this estimate may change and we'll update this communication.

This quick update is designed to give the latest information on this issue.

Title: Users and admins are unable to use eDiscovery services and features

User impact: Users are unable to use eDiscovery services and features in Purview eDiscovery.

More info: All users are unable to export search results, or items from a review from eDiscovery.

All users can create a case, search for content, evaluate and refine search results, and use review sets to manage content.

Current Status: We’ve encountered some unexpected results while finalizing our validation tests. These results require additional analysis and follow-up testing to ensure the code will continue through deployment safely and prevent new issues from occurring when deployed. Due to these circumstances and complexity of the unexpected results, we’ve not yet been able to initiate the deployment to production, which we anticipate will take a considerable amount of time to complete. We sincerely appreciate your patience and will continue to share updates as we get closer to finalizing these steps.

Thank you once again for your continued collaboration and understanding as we work diligently to resolve this matter. We recognize the significant impact this issue is having on your organization, and we remain committed to restoring full functionality as quickly as possible.

Scope of impact: Any user or admin attempting to perform actions via eDiscovery are affected.

Start time: Tuesday, March 25, 2025, at 6:45 PM UTC

Next update by: Friday, March 28, 2025, at 4:00 PM UTC

Title: Users and admins are unable to use eDiscovery services and features

User impact: Users are unable to use eDiscovery services and features in Purview eDiscovery.

More info: All users are unable to export search results, or items from a review from eDiscovery.

All users can create a case, search for content, evaluate and refine search results, and use review sets to manage content.

Current status: We’re making steady progress in our efforts to restore export and search functionality for eDiscovery. We’re refining the current solution and are approaching the validation and deployment phases. We greatly appreciate your patience and understanding as we continue to work towards a resolution for this incident.

Scope of impact: Any user or admin attempting to perform actions via eDiscovery are affected.

Start time: Tuesday, March 25, 2025, at 6:45 PM UTC

Next update by: Friday, March 28, 2025, at 7:00 AM UTC

Title: Users and admins are unable to use eDiscovery services and features

User impact: Users are unable to use eDiscovery services and features in Purview eDiscovery.

More info: All users are unable to export search results, or items from a review from eDiscovery.

All users can create a case, search for content, evaluate and refine search results, and use review sets to manage content.

Current status: We've restored most functionalities within eDiscovery across commercial and government environments. Users can now create cases, search for content, evaluate and refine search results, and use review sets to manage content. We’re continuing our efforts to restore the ability to export search results and items from a review. Additional time is needed to refine the solution’s contents to optimize performance. Once validation is completed and deemed satisfactory, we will proceed with the deployment.

Scope of impact: Any user or admin attempting to perform actions via eDiscovery are affected.

Start time: Tuesday, March 25, 2025, at 6:45 PM UTC

Next update by: Friday, March 28, 2025, at 4:30 AM UTC

Title: Users and admins are unable to use eDiscovery services and features

User impact: Users are unable to use eDiscovery services and features in Purview eDiscovery.

More info: All users are unable to export search results, or items from a review from eDiscovery.

All users can create a case, search for content, evaluate and refine search results, and use review sets to manage content.

Current status: We’ve completed deploying the configuration change to the government cloud environments and after a period of monitoring can confirm impact outside of the export scenarios is remediated for all users.

We’re conducting comprehensive testing for our solution to resolve admins’ inability to export search results or export items from a review. We expect we’ll be able to start deploying this update at 1:00 AM UTC. Once deployment starts, we expect full saturation to be completed by Friday, March 28, 2025, at 5:00 PM UTC.

Scope of impact: Any user or admin attempting to perform actions via eDiscovery are affected.

Start time: Tuesday, March 25, 2025, at 6:45 PM UTC

Next update by: Friday, March 28, 2025, at 1:00 AM UTC

Our deployment of the configuration change to the government cloud environments is proceeding faster than expected and we anticipate government cloud users will now have most eDiscovery functionality restored by 7:00 PM UTC.

Once the deployment is complete, all users will be able to create a case, search for content, evaluate and refine search results, and use review sets to manage content in eDiscovery.

This quick update is designed to give the latest information on this issue.

Title: Users and admins are unable to use eDiscovery services and features

User impact: Users are unable to use eDiscovery services and features in Purview eDiscovery.

More info: All users may be unable to export search results, or items from a review from eDiscovery.

Most users can create a case, search for content, evaluate and refine search results, and use review sets to manage content.

Current status: We previously stated that we restored most of the functionalities within eDiscovery at 10:17 AM UTC. This remains accurate for most users, however, the configuration change has not fully deployed to our government cloud environments, so users within these environments are still experiencing impact. We expect the same eDiscovery functionality to be restored to government cloud users by 8:00 PM UTC.

Additionally, we continue to work on resolving the ability to export search results or export items from a review, and we expect to be able to provide a recovery ETA for standard production environment users by our next update.

Scope of impact: Any user or admin attempting to perform actions via eDiscovery are affected.

Start time: Tuesday, March 25, 2025, at 6:45 PM UTC

Next update by: Thursday, March 27, 2025, at 8:00 PM UTC

Title: Users and admins are unable to use eDiscovery services and features

User impact: Users are unable to use eDiscovery services and features in Purview eDiscovery.

More info: Users may be unable to export search results, or items from a review from eDiscovery.

Current status: We've restored most of the functionalities within eDiscovery. Users can now create a case, search for content, evaluate and refine search results, and use review sets to manage content. We're still working on restoring the ability to export search results or export items from a review.

Scope of impact: Any user or admin attempting to perform actions via eDiscovery are affected.

Start time: Tuesday, March 25, 2025, at 6:45 PM UTC

Next update by: Thursday, March 27, 2025, at 5:00 PM UTC

Title: Users and admins are unable to use eDiscovery services and features

User impact: Users are unable to use eDiscovery services and features in Purview eDiscovery.

More info: All eDiscovery functions are affected by this event.

Current status: We're continuing to restore the eDiscovery functionalities across regions, and are actively making improvements where we can. We understand the impact his has had on your organization, and we appreciate patience as we resolve this incident.

Scope of impact: Any user or admin attempting to perform actions via eDiscovery are affected.

Start time: Tuesday, March 25, 2025, at 6:45 PM UTC

Next update by: Thursday, March 27, 2025, at 1:00 PM UTC

Title: Users and admins are unable to use eDiscovery services and features

User impact: Users are unable to use eDiscovery services and features in Purview eDiscovery.

More info: All eDiscovery functions are affected by this event.

Current status: We’re currently monitoring the effectiveness of the mitigation strategy and identifying opportunities for optimization. We’ll continue to evaluate service health as adjustments are developed and applied. We know how much impact this has had on your organization, and we sincerely appreciate your patience as we work diligently to resolve this incident.

Scope of impact: Any user or admin attempting to perform actions via eDiscovery are affected.

Start time: Tuesday, March 25, 2025, at 6:45 PM UTC

Next update by: Thursday, March 27, 2025, at 9:00 AM UTC

Title: Users and admins are unable to use eDiscovery services and features

User impact: Users are unable to use eDiscovery services and features in Purview eDiscovery.

More info: All eDiscovery functions are affected by this event.

Current status: Our implementation to the subset of production has validated our solutions’ effectiveness. We’ll continue applying this mitigation strategy to all affected environments and monitor the service health to ensure no additional impact occurs.

Scope of impact: Any user or admin attempting to perform actions via eDiscovery are affected.

Start time: Tuesday, March 25, 2025, at 6:45 PM UTC

Next update by: Thursday, March 27, 2025, at 7:00 AM UTC

We’ve deployed the mitigation to our production environment and have a high degree of confidence we’ll see remediation in the coming hours. We’ll continue to monitor and test its effectiveness throughout the saturation process.

This quick update is designed to give the latest information on this issue.

Title: Users and admins are unable to use eDiscovery services and features

User impact: Users are unable to use eDiscovery services and features in Purview eDiscovery.

More info: All eDiscovery functions are affected by this event.

Current status: We've made significant progress in testing and validating our new mitigation strategy. After a thorough evaluation and successful results in our testing environment, we've now expanded the implementation to a subset of our production environment. We'll continue to monitor the progress of our new mitigation strategy closely and share updates as more information becomes available.

Scope of impact: Any user or admin attempting to perform actions via eDiscovery are affected.

Start time: Tuesday, March 25, 2025, at 6:45 PM UTC

Next update by: Thursday, March 27, 2025, at 5:00 AM UTC

Title: Users and admins are unable to use eDiscovery services and features

User impact: Users are unable to use eDiscovery services and features in Purview eDiscovery.

More info: All eDiscovery functions are affected by this event.

Current status: The configuration change we mentioned in the previous communications did not provide the intended relief. However, alongside application of that configuration change we were also developing a parallel mitigation strategy throughout the event. We’ve made significant progress on testing this new mitigation strategy. Due to the complexity of the strategy, we estimate another three hours of testing is required. Once we've verified that strategy is a comprehensive solution, we'll establish a rollout timeline and will proceed with applying the needed updates to the production environment.

Scope of impact: Any user or admin attempting to perform actions via eDiscovery are affected.

Start time: Tuesday, March 25, 2025, at 6:45 PM UTC

Next update by: Wednesday, March 26, 2025, at 11:00 PM UTC

Title: Users and admins are unable to use eDiscovery services and features

User impact: Users are unable to use eDiscovery services and features in Purview eDiscovery

More info: All eDiscovery functions are affected by this event.

Current status: We’re actively monitoring the progress of the configuration change, which is taking longer than initially anticipated. Based on our current progress, we expect this process will be completed by our next scheduled update. In addition, we’re exploring if further actions are required to mitigate the impact.

Scope of impact: Any user or admin attempting to perform actions via eDiscovery are affected.

Start time: Tuesday, March 25, 2025, at 6:45 PM UTC

Next update: Wednesday, March 26, 2025, at 7:00 PM UTC

Title: Users and admins are unable to use eDiscovery services and features

User impact: Users are unable to use eDiscovery services and features in Purview eDiscovery

More info: All eDiscovery functions are affected by this event.

Current status: We’re continuing to monitor the progress of the configuration change, which is taking longer than we originally expected. We’ll provide an estimated timeline by our next scheduled update.

Scope of impact: Any user or admin attempting to perform actions via eDiscovery are affected.

Start time: Tuesday, March 25, 2025, at 6:45 PM UTC

Next update: Wednesday, March 26, 2025, at 1:00 PM UTC

Title: Users and admins are unable to use eDiscovery services and features

User impact: Users are unable to use eDiscovery services and features in Purview eDiscovery

More info: All eDiscovery functions are affected by this event.

Current status: We're continuing to follow our safe change management processes to apply the configuration change. Based on our current progress, we expect this this process will be completed by Wednesday, March 26, 2025, at approximately 8:00 AM UTC.

Scope of impact: Any user or admin attempting to perform actions via eDiscovery are affected.

Start time: Tuesday, March 25, 2025, at 6:45 PM UTC

Next update: Wednesday, March 26, 2025, at 8:00 AM UTC

Title: Users and admins are unable to use eDiscovery services and features

User impact: Users are unable to use eDiscovery services and features in Purview eDiscovery

More info: All eDiscovery functions are affected by this event.

Current status: We’ve determined that safely applying our configuration change will take additional time to complete. We project that we’ll complete this process and will fully remediate impact on Wednesday, March 26, 2025 at approximately 4:00 AM UTC.

Scope of impact: Any user or admin attempting to perform actions via eDiscovery are affected.

Start time: Tuesday, March 25, 2025, at 6:45 PM UTC

Next update: Wednesday, March 26, 2025, at 4:00 AM UTC

Title: Users and admins are unable to use eDiscovery services and features

User impact: Users are unable to use eDiscovery services and features in Purview eDiscovery

More info: All eDiscovery functions are affected by this event.

Current status: We’re performing a targeted configuration change to remediate impact. We expect that completing this action and fully restoring the availability of eDiscovery services and features will take approximately three hours to complete.

Scope of impact: Any user or admin attempting to perform actions via eDiscovery may be affected.

Start time: Tuesday, March 25, 2025, at 6:45 PM UTC

Next update: Wednesday, March 26, 2025, at 1:00 AM UTC

Title: Users and admins are unable to use eDiscovery services and features

User impact: Users are unable to use eDiscovery services and features in Purview eDiscovery

More info: All eDiscovery functions are affected by this event.

Current status: We’re analyzing the collected data and the available telemetry as we work toward a comprehensive remediation strategy.

Scope of impact: Any user or admin attempting to perform actions through eDiscovery may be affected.

Start time: Tuesday, March 25, 2025, at 6:45 PM UTC

Next update: Tuesday, March 25, 2025, at 10:00 PM UTC

Title: Users and admins are unable to use eDiscovery services and features

User impact: Users are unable to use eDiscovery services and features in Purview eDiscovery

More info: All eDiscovery functions are affected by this event.

Current status: We’ve identified an issue affecting eDiscovery functionality and are gathering information to further our investigation.

Scope of impact: Any user or admin attempting to perform actions via eDiscovery may be affected.

Next update: Tuesday, March 25, 2025 at 8:00 PM UTC